Store Policy
Customer Care
At Roomies, your satisfaction and your pet’s happiness are our top priorities. We are dedicated to providing high-quality essentials and a seamless shopping experience. If you have any queries regarding our products, an existing order, or just need advice on the best pick for your 'roomie', our team is here to help. We pride ourselves on transparent communication and reliable support.
To get in touch, please email us at [seu-email@roomies.co.uk] or use the contact form on our website. We aim to respond to all enquiries within 24 hours, Monday to Friday. Please note that as we source products from global partners to ensure the best prices, our delivery times may vary, but we are always here to provide you with tracking updates and peace of mind.
Privacy & Safety
We take your privacy very seriously at Roomies. In compliance with UK GDPR, we ensure that your personal data is handled with the highest level of security. We only collect the information necessary to process your orders, such as your name, delivery address, and contact details. We will never sell your data to third parties, and any marketing communication will only be sent if you have explicitly opted in.
We take your privacy very seriously at Roomies. In compliance with UK GDPR, we ensure that your personal data is handled with the highest level of security. We only collect the information necessary to process your orders, such as your name, delivery address, and contact details. We will never sell your data to third parties, and any marketing communication will only be sent if you have explicitly opted in.
Payment Methods
- Credit / Debit Cards
- PAYPAL